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Department for Behavioral Health, Developmental and Intellectual Disabilities Home Page
SCL Questions and Answers
Contact Information
275 E. Main Street 4CF
Frankfort, KY 40621
Phone: (502) 564-7700
Fax: (502) 564-8917
Hours: Monday–Friday
8:00 am–4:30 pm ET

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Branch Manager
Elizabeth Kries
(502) 782-7387

Technical Support
Haley Hammond
(502) 782-6215

Technical Support
Mary Mann
(502) 361-2301 x2598

Questions/Member Issues
Pam Smith

Questions Related to Carewise Health

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Why is it Carewise has not returned any SCL2 authorizations? Are there sufficient staff reviewing these documents and how many?
Case Management providers are still not receiving authorization from Carewise for all requested supports. Instead we are continuing to receive duplicate PA's for case management services. This has been a pervasive issue and will lead to increased difficulties in ensuring adequate service provision for waiver recipients.
For both SCL and SCL2, Case Managers are coming across instances where services are remaining unapproved for a glitch within the Carewise approval system where they are being flagged for review and no one has been able to adequately explain why or when they will be corrected. Specific examples can be provided but this is not an isolated occurrence and has been evident for a number of months.
RE: New to SCL2 Clients. When the client enters SCL2, the effective date is not near or around their date of birth. How do we get back on track for the LOC to be the date of birth?
I submitted a MAP-95 for my client who is now under the SCL2 waiver. How do I resubmit his request for classes using Carewise Health?
Last Updated 3/21/2014 11:06:49 AM
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